Viabox Customer Support

General

• FAQ

  • Where can I get a copy of my shipments Commercial Invoice?
  • Do Concierge credits expire? Do they carry over the next month if not used?
  • Navigating 2024: Understanding carriers Rate Changes and How Viabox Can Save You Money
  • Is there a minimum duration on plans?
  • What social networking sites can I find Viabox on?
  • Can I declare another value on my items in order to lower Import Duties and Taxes?
  • Do quoted shipping rates include Import Duties and Taxes?
  • Do you require a deposit like your other competitors?
  • What if I don't want some of the mail that arrives in my box? Do I have to pay to have it sent to me?
  • How can I redirect mail or packages from another US address to my new address with Viabox?
  • Do you offer any options for forwarding letters and documents?
  • Do you offer shipping services within the United States?
  • Which countries do you ship to?
  • Can I utilize my US Address for business registration or initiating a bank account?
  • What if I can't access the internet? Can you still offer service to my area?
  • Do I need to submit USPS Form 1583 ?
  • Do you accept certified mail, registered mail, and COD shipments?
  • I want to buy items from U.S. websites but they won't ship to my international address. Can Viabox.com allow me to access these deals?
  • Some merchants require a credit card with a US billing address. I don’t have one, what can I do?
  • What shipping carriers does Viabox use to forward packages?
  • What forms of payment are accepted on Viabox.com?
  • How long can I store my items at my suite with Viabox?
  • Why is Viabox located in the state of Oregon and not in a major state like California, New York or Florida?
  • How does Viabox calculate the Billable Weight?
  • What items am I prohibited from shipping?
  • Some US stores require a US Phone number for orders, what number should I provide them?
  • What will my free US address look like? Is it a physical address or just a P.O. Box?
  • Can I pick up my items from your warehouse?
  • How can I receive text message sent to my Viabox US contact number?
  • How to Add a New Forwarding Address on Viabox

• Announcements

  • ★ New! Viabox ChatGPT Beta Assistant